While every precaution is taken, Hitchens Dog Wash and Grooming (HDW&G) does not accept any liability or responsibility for injury to dogs in our care.

 

By proceeding with your appointment, you are agreeing to all terms and conditions listed below.
 

1. Health and Well-Being prior to appointment

 

1.1)  All dogs entering the premises must be up to date with their C5 vaccination. This includes puppies, and proof of vaccination is required for puppies under ten months of age.

 

1.2)  All dogs entering the premises must be up to date with reputable parasite protection with a minimum of tick, flea, and worm prevention. 

 

1.3) HDW&G must be informed of any existing medical conditions their dog has that may or may not affect the groom at the time of booking. This includes epilepsy, arthritis, and anxiety.

 

1.4) HDW&G must be informed in writing if their dog has any allergies or sensitivities, this includes skin and/or food allergies that may be affected by certain products or treats.

 

1.5) HDW&G reserves the right to decline service to any dog that does not meet the criteria above. This is non-negotiable.

 

2. Safety

 

 

2.1) HDW&G will not accept liability or responsibility for any injuries to the dog that may occur on the premises or during the course of the groom.

 

2.2) Clients must not enter the premises without the express permission of HDW&G.

HDW&G will not accept liability or responsibility for any injuries to owners whilst on the premises.

 

​3. Dangerous and Difficult Dog Policy 

 

3.1) HDW&G reserve the right to decline service to any dog that they deem too aggressive or difficult. An incomplete groom will still incur the original quoted fee.

 

3.2) It is the client’s responsibility to inform HDW&G, in writing, of the following, prior to their dog’s initial groom:

 

3.2.1) Any history of aggression towards people and/or other dogs

 

3.2.2) Any bite history at any point in its life to people and/or other dogs

 

3.2.3) Any reason for exclusion from another grooming salon

 

3.3) HDW&G does not accept liability or responsibility for injuries to dogs as a result of their aggression or difficulty.

 

3.4) HDW&G reserves the right to tether, cage, restrain and/or muzzle any aggressive or difficult dog

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4. Matted and Neglected Dog Policy

 

4.1) HDW&G reserves the right to decline service to any dog that is matted and/or neglected to a point where the grooming process may be unsafe.

 

4.2) HDW&G are not liable for injuries to the dog during the groom as a result of removing matting.

 

4.3) HDW&G reserve the right to amend the quote if the dog has excess matting. The client will be advised via text message.

 

4.4) HDW&G reserve the right to shave the dog if there is excess matting. The client will be advised via text message.

 

4.5) HDW&G advises that it is common for dogs to be sore, uncomfortable and irritated for a few days after matting is removed. 

 

5. Veterinary Care Policy

 

HDW&G advises that grooming is a delicate process that can result in an injury. While all care is taken, HDW&G will not accept liability or responsibility for injuries that may occur to your dog during the course of the groom.

 

5.1) In the unlikely event of injury that requires medical attention, the client will be notified immediately to give consent for HDW&G to seek treatment at the nearest veterinary clinic. HDW&G reserve the right to act immediately whether or not we are able to contact the owner beforehand.

 

5.2) HDW&G is not financially responsible for any veterinary treatment required due to an injury received during the course of the groom. The client is responsible for any veterinary treatment at the time of the service.

 

​6. Cancellation, No Show, and Late Pick Up Policy

 

6.1) HDW&G will charge 50% of the estimated service cost if the appointment is cancelled with less than 48 hours notice. The cancellation fee is due prior to rescheduling the next appointment.

 

6.2) Clients must collect their dog within 30 minutes of the service being completed unless discussed prior. If the client fails to collect their dog within this timeframe HDW&G will charge $1.00 per one minute that the dog is in our care past the 30 minute mark. 

 

6.3) HDW&G may refuse service to a dog that arrives more than fifteen minutes late for their appointment. In this case, the owner will be charged 100% of the estimated service cost.

 

​7. Pick Up and Drop Off Policy

 

7.1) The pick up and drop off service is available at the discretion of HDW&G.

 

7.2) HDW&G are not liable or responsible for any injuries or loss that may occur to the dog throughout the duration of the pick up and/or drop off process.

 

7.3) HDW&G will charge a 100% of the estimated service cost if nobody is home upon arrival and the dog is unable to be retrieved. An additional fee of $30.00 may be charged for unnecessary travel fee.

 

​8. General

 

8.1) HDW&G must be informed in writing if the client does not give consent to photos and videos being taken of their dog and uploaded to social media platforms. 

 

8.2) HDW&G does not accept responsibility for any property damaged or lost at the property. This includes collars, harnesses, leads, toys and jackets.

 

8.3) Any complaints and/or dissatisfaction must be discussed upon completion of the groom, before the dog leaves the premises. Requested alterations to the groom must be completed within 48 hours and this must be arranged and scheduled upon pick up. HDW&G will charge an additional fee if the alteration takes more than thirty minutes.

 

Thank you for carefully reading our policies. By proceeding with your booking, you are agreeing to all terms and conditions listed above.

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